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Description: In this trainer position, you play an important role in the success of many of our clients across the U.S. You're on a mission to train and develop high performance agents with exceptional customer service skills. You find satisfaction in molding employees into the best possible agents. You'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up. To ensure success as a call center trainer, you should have excellent knowledge of call center... more ->
One of the top Healthcare Insurance Companies based out of Utah is interested in adding Premium Billing Specialist to their team in Murray, UT. The team is interested in talent with previous Financial and Healthcare customer service experience! Description: Responsible for providing superior customer service while independently completing Premium Billing functions, including analyzing, researching, and problem-solving. Has a general understanding of billing processes and procedures; responsible for resolving customer phone inquiries. Responsible for completing daily outbound calls as... more ->
Description: Enter customer orders received by email and phone into ERP system Answer high volume of incoming calls and emails in a timely manner Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems Communicate effectively with customers related to order status and coordinate with production regarding backordered items Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records Willing and able to cross-train on other aspects of the customer service process Other duties and responsibilities related to the... more ->
Description: Provides outstanding service to promote deep and lasting member relationships. Answers general inquiries and performs account maintenance via phone or email channels. Meets/exceeds key critical metrics. Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency. Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution. Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. Maintains knowledge... more ->
JOIN GROWING CALL CENTER IN VALLEY! ABOUT COMPANY: Been operating for 30 years and largest independent pharmacy benefit solutions company. PAY: $21/hour and $31.50 for OT REQUIREMENTS: 1+ year of Customer Service in Call Center or Office Setting HIRING PROCESS: Hire off resume and test scores (NO CLIENT INTERVIEW) JOB DESCRIPTION: This position is a customer service call center position with a Pharmacy Benefit Management company. 90% inbound calls and 10% outbound to follow up. Representatives will be taking up to 80 calls a day from either Medicare Part D, Member or Physician/Pharmacy About... more ->
Are you passionate about providing outstanding customer service? Do you thrive in a dynamic, supportive environment that offers the opportunity to make a real difference in people's lives? If so, we have an exciting opportunity for you to become a part of our team, and for a company celebrated by FORTUNE magazine as one of the 100 Best Companies to Work For. As a Customer Care Specialist supporting our team, you will play a pivotal role in assisting employees from our client companies with their childcare needs. Our goal is to ensure that our clients can go to work and earn their paychecks... more ->
We are hiring for a local Utility Services Company and are looking for a well establish Customer Service Represeantive. Please see details below: Description: We are hiring 4 customer-focused representatives to join a very well-known organization in the call center. On a day to day basis, representatives will be expected to handle customer phone calls, emails, and chat lines regarding their utility service needs. Reps will learn up to 5 different software sites/programs. Taking 40-50 inbound calls a day. General questions on service for utility service needs Payment/billing arrangements for... more ->
Description: Provide exceptional client service. Research and resolve problems and errors. Provide client and branch support for online and mobile banking and all other loan related transactions. Contribute to department service quality goal achievement. Proactively assessing client's service needs, resolving inquiries, providing account information, and performing a variety of transactions on the client's behalf. Actively expanding existing client relationships by cross-selling products and services, or referring clients to appropriate sales staff. Utilize computerized systems to gather... more ->
TEKsytems is hiring for a customer service representative to join our clients team in Newton, Iowa! This position will start 100% onsite and transition to hybrid. MUST be available for ONSITE work in NEWTON. Description: Customer Service Specialists are responsible for learning and understanding the entire Front End process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals,... more ->
Job Description: Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers Skills & Qualifications: 1 year of call center experience is most important... more ->
Job Description: We are looking for an individual who will create a positive first impression and establish strong member relationships while assisting members and potential members with their telephone requests in a very fast paced environment. Answering inbound calls in a courteous and friendly way regarding online mobile banking, deposits, withdrawals, transfers, balances, fraudulent charges, travel alerts, and more. Will be answering 75-125 calls a day. Working through multiples screens and up to 4 programs at a time Preferred Skills & Qualifications: 1+ years of customer service... more ->
A LARGE PROVIDER OF AUTO, HOME AND LIFE INSURANCE HERE IN THE PACIFIC NORTHWEST IS HIRING FOR CUSTOMER SERVICE REPS. TO SUPPORT NEW AND EXISITNG CLIENTS TOWARDS SIGNING UP, EXISTING CLAIMS, EDUCATING AND TO PROVIDE OVERALL CLARITY AND SUPPORT OVER THE PHONE. DIRECT HIRE OPPORTUNITY PAY: $47,210.95 - Salary START DATE: July 22nd A local insurance company is looking to add to their customer service team! Hybrid after 90 days. Associate is in training to acquire the knowledge and skills necessary to provide exceptional customer service. The ability to obtain a thorough understanding of... more ->
Customer Service Representative Whitehouse Station, NJ ($19-20.50 USD/hour) (Paid Training) Highlights of the job: Industry: Customer Service/Insurance Employment Type: Contract-to- Hire (6 month) Hybrid after training! 3 days in office/2 days work from home NO WEEKENDS! Benefits of this role: Opportunity to work for one of the top insurance companies! Work a day shift M-F between 8am-6pm Helpful and supportive leadership and executives ROOM FOR GROWTH! A Day in the Role: Provide superior customer service to all internal/external business partners Assume ownership and timeliness in handling... more ->
A Financial company in Salt Lake City, UT is hiring multiple Customer Service Reps (Soft Collections) to join the team for a great long term opportunity! Job Description: Handling both inbound and outbound calls from customers setting up payment plans or making payments Soft collections and not heavy outbound in this role Reminders to customers who have bills due, warm calls and providing updates or ask how they can help Qualifications: 1-2+ years of call center customer service preferred NOT required, open to in person customer service Collections experience NOT required Need to have good... more ->
Description: Call Intake Specialists are responsible for handling inbound phone calls from clients and technicians. Phone calls from clients include creating service tickets, providing updates on existing service tickets, and triaging calls to transfer to other team members and/or departments. Phone calls from technicians include creating service tickets, providing updates on existing service tickets, documenting updates on existing service tickets, and dispatching service tickets to technicians. Call Intake Specialists are also responsible for the processing emails from multiple sources.... more ->
Description: Summary/Primary Role: The position of Customer Service Representative will have primary responsibility to respond to the customer's inquiries and make sure that any problems they are experiencing are resolved.Principal Duties and Responsibilities:(Management may amend or assign duties and responsibilities to this job at any time) Assist Customers with tracing and tracing; Assist Customers with email and telephone requests; Co-ordinate pickups for all shipments from Honolulu to Los Angeles will oversee and work with the RHE Warehouse to insure that all shipments were loaded for... more ->
Description: OVERVIEW: The primary purpose and function of this position is to support our client's B2B customer base, outside sales representatives and senior management. ESSENTIAL DUTIES AND RESPONSIBILITIES: Field incoming customer calls. Provide complete, professional responses to internal/external customer inquiries. Enter, modify, and expedite customer transactions in ERP system (quotes, orders, RMAs). Handle incoming (walk-in) customer requests. Demonstrate products. Identify root cause of issues identified from customer inquiries and work with appropriate teams to address. Communicate... more ->
TEKsystems is partnered with a national company in Olathe, KS that is seeking entry level customer service representatives for their 1:00PM - 10:00 PM shift! Apply today! Description: Candidates will be responsible for handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone, a lot of the calls can be outbound in nature. Qualifying/verifying customer requests. Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner. Effectively managing Customer... more ->
Description: INTERNAL: Here are some helpful notes about this role: The plant is open from 4:00 am to 5:00 pm - shifts will stagger - need to be able to work at least 8 hours between 4-5 Hours will be 4 am - 5 pm M- F with seasonal Saturdays. Saturdays are seasonal and rotate Pay range: $18-$20 Essential Duties and Responsibilities Enter customer orders received by email and phone into the ERP system Answer a high volume of incoming calls and emails promptly Assist customers with product questions, ordering, order tracking, pick-ups, complaints, and problems Communicate effectively with... more ->