Job Title: Flexible Workplace Manager
Job Type: 12 months FTC (Fixed Term Contract)
Location: London

Opportunity Overview: A fantastic opportunity has arisen to join my client Landsec, one of the leading real estate companies in the UK, as a Flexible Workplace Manager.

My client creates places that make a lasting positive contribution to our communities and our planet. They bring people together, forming connections with each other and the spaces we create. And they provide their customers, partners, and people with a platform to realise their full potential.

Role Objective: You'll be joining the Operations and Experience Team at Myo. As a team of customer experience and operational professionals our aim is to ensure that our spaces are always operating at their best and we're delivering a memorable experience to our members and customers. Reporting into the Senior Workplace Manager you'll be responsible for managing your site(s) and working with the relevant internal and external stakeholders to deliver a hospitality led service.

Key Responsibilities:
Customer Experience
* Take an unwavering approach to delivering the very best customer service possible.
* Strengthen relationships with our existing members by proactively engaging with them and listening to their needs using this information to improve our product.
* Position Myo as the partner of choice.
* Ensure member tickets are triaged and actioned appropriately.

Space and Community
* Setting the tone of the space, you take ownership of creating the culture and member experience.
* Shaping the look and feel of your space to ensure a consistent customer focused approach from all of our service partners.
* Lead on member move ins and move outs and ensure a smooth transition throughout
* Engage with the technical and energy teams to ensure that each asset is running at optimal efficiency and help identify opportunities to reduce energy consumption and improve sustainability performance.
* Use your knowledge and experience to generate ideas and innovations that create exceptional workspaces for our members, understanding the value and importance of operating a healthy environment which is clean and secure.
* Create and lead on a programme of events in line with Myo's values and brand.
* Responsible for managing the day to day delivery of all service streams on site (eg Cleaning, and maintenance) liaising with the relevant team members to ensure standards are set and maintained.
* Proactively ensure all service partners are regularly reviewed and that SLA's are being appropriately managed and monitored.
* Covering the sites across the portfolio as and when needed

Financial
* Responsibility for the creation and management of Opex budget for you site
* Approving and requesting PO's and approving invoice
* Using a commercial mindset focused on maximizing revenue and minimizing costs.

Team
* Lead by example in delivering a professional, focused service, resulting in member loyalty and repeat business.
* Mentor and train your team, identifying opportunities for growth and succession planning.

ESG
* Act as ESG ambassador for Myo championing our ESG goals and bringing members along on the journey.
* Engage with the technical and energy teams to ensure that your asset is running at optimal efficiency and help identify opportunities to reduce energy consumption and improve sustainability performance.

Requirements:
* Operational and Compliance Experience
* Customer Service Experience
* Budget Management
* Managing a Team

Don't hesitate and apply now!

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