Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team.

You must have skills in the following:
Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level.
Strong experience working in an environment aligning with ITIL best practices.
Strong Experience of managing Azure AD and Conditional Access.
Experience with patch management.
Experience in a 2nd line service desk role
Experience in training and mentoring
Experience of working with Windows operating system images and maintenance.
Experience troubleshooting application issues, and investigating Servers, applications & GPOs.
Ability to take log files and events, then problem solve, and root cause analysis issues.
Strong problem-solving and investigative skills.
A good understanding of end-user device security principles.
A good understanding of network principals, wireless, Switches and ability to complete troubleshooting.

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